Shipping & Returns – rosapastelbrushes

FREE WORLDWIDE SHIPPING ON ORDERS OVER $90

Shipping & Returns

Shipping Time: 

All orders are fulfilled by DHL, FEDEX, USPS or UPS. Standard shipping for domestic(USA) orders typically take 4 - 7 business days.

International orders can take 7-30 business days depending on customs. We are NOT responsible for fees related to international customers paying to receive their packages.

Returns:

We work hard to provide high quality products to all of our customers. For that reason, your satisfaction and happiness is our top priority, even in the process of returning or exchanging our products. If you are not completely satisfied with your purchase for any reason, please return it for a refund or exchange within 14 days after your confirmed delivery.
  • To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
  • Returns received within 14 days from the original transaction date will be refunded once the shipment has been returned.

  • Original shipping and return shipping charges are the responsibility of the customer and non-refundable.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.